It also explains how we handle any personal data shared with us through this site, with respect to the data protection laws of England and Wales and the EU’s General Data Protection Regulation.
We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the laws of England and Wales and the EU’s General Data Protection Regulation.
We may process the following kinds of data:
(a) technical / statistical information about the type of computer you are using and about your visits to, and use of, this website and other sites you may have visited before landing on our site e.g. Google search engine. We may also process other technical or statistical data about the computer being used to visit our website including things like IP addresses (dynamic or static), geographical location, browser type, length of visit and the number and type of pages viewed.
(b) personal data you provide to us – we may collect and process personal data submitted through our website, for example, when you subscribe to an email newsletter or ask us to contact you about our services or vacancies. This data may include things like your name, email address, telephone number, postal address and or details on a CV;
(c) data relating to any discussions or transactions carried out between you and us submitted through the website or subsequent email exchanges;
(d) any other data you send to us.
Sometimes we may need to ask for your explicit consent to process personal data, and when this is required we will make that request clear.
The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.
The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.
If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.
You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.
You can find out more about how to control cookies in some of the most popular browsers here:
We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit.
You might also wish to visit the Information Commissioner’s website to find out more about cookies.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Linking to Third-Party Websites
Using Personal Data
With respect to Article 13 of the EU’s GDPR, this site processes personal data on the following basis:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
We may therefore use anonymous or personal data to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you downloads purchased or requested via the website;
(e) send information about the services you have requested information about, statements and or invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications e.g. updates about the status or nature of your purchase or relating to the services enquired about, especially if they may affect any previous communications we may have had with you;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other relevant marketing communications which we think may be of importance or interest to you by post or by email or similar technology;
(i) provide third parties with statistical information about our users – but this information will not identify any individual user; and
(j) deal with enquiries and complaints made by or about you relating to the website.
(a) to the extent that we are required to do so by the laws of England and Wales and the EU’s GDPR;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
International Data Transfers
Depending on the nature of your enquiry and relationship with us, personal information that you consent to provide to us may be processed in the UK and or in locations outside the UK in order to deliver our service to you.
For instance, if you are based in the United States and submit information to us via email, from an email account hosted in the US, your email hosting provider will have processed the data you sent. If we reply to that email address, even though we are in the UK, we may be transmitting your data across international boundaries.
Anonymous website analytic data that is collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.
We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.
However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.
If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.
Key Rights according to General Data Protection Regulation
The GDPR gives you important rights over your data. This means you can:
You can submit what’s called a Subject Access Request to us – at any time – in relation to your rights above by contacting us. We comply with these requests within one month (unless there are mitigating circumstances e.g. legal reasons not to.)
Giving and Withdrawing your Consent to be Contacted
In certain situations we may need to have, your consent to contact you:
Porting and Providing you with Confirmation of what Personal Data we Process
You may instruct us at any time to confirm or port (transfer) any of the personal data we process about you. Please tell us the following:
We will endeavour to carry out your instructions within 30 days of receiving your request, but this is subject to your having provided us with all the detail above along with any other relevant information that is necessary to be able to carry out the work.
Also, if you would like us to port (transfer) your personal data, please be aware that if we don’t think your chosen medium and format will be secure, or put your personal data at risk, we will tell you and discuss alternatives with you.
Purging (deleting) Your Personal Data
You may also instruct us to purge (delete) any and all information we hold about you at any time.
We will endeavor to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.
We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.
This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.
In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.
Updating Your Personal Data
You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.
Finding out More About Your Rights under GDPR
You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).
Changes to this Policy
You should check this page occasionally to ensure you are happy with any changes. If you have any questions about this policy, please contact us as soon as possible and we will endeavour to answer your question as quickly and clearly as we can.
More Information About Data Protection
The website of the Information Commissioner’s Office (UK) also has to more detail about data protection and your rights.